Refund policy

RETURN & REFUND POLICY

We have a 30-day return policy. This means you have 30 days after receiving your order to request a return.

RETURN ELIGIBILITY

To qualify for a return, the product must be:

• Unopened and unused
• In its original packaging
• Complete with its original safety seal fully intact
• Accompanied by a receipt or proof of purchase

IMPORTANT: NURAFUSE is an ingestible dietary supplement. For health, hygiene, and safety reasons, we cannot accept returns or issue refunds for products that have been opened, used, or have a safety seal that has been removed, broken, or tampered with.

This restriction does not apply when the product arrives damaged, defective, incorrect, or when a return or refund is required by applicable law.

STARTING A RETURN

To request a return, contact us at support@luxeline-essentials.com.

If your return is approved, we will provide the correct return address and instructions explaining how and where to send the product. Items returned without authorization or sent to an unauthorized address will not be accepted.

Customers are responsible for return-shipping costs when returning an eligible product because of a change of mind. Lūmen will cover reasonable return-shipping costs when the product is damaged, defective, or incorrect.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order when it arrives. Contact us as soon as possible if the product is damaged or defective, or if you received the wrong item. Include your order number and photographs showing the issue so we can evaluate it and make it right.

NON-RETURNABLE ITEMS

We cannot accept returns for:

• Opened or used dietary supplements
• Products with a removed, broken, or tampered safety seal
• Products returned without prior authorization
• Gift cards

Please contact us if you have questions about whether your order qualifies for a return.

EXCHANGES

The fastest way to receive a replacement is to contact us at support@luxeline-essentials.com. If your return is approved, return the eligible product and place a separate order for the replacement.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If an order is shipped to the European Union, customers may have the right to cancel or return the order within 14 days without providing a reason, subject to applicable law.

Returned products must be unopened, unused, in their original packaging, and have their safety seal fully intact. The right of withdrawal may not apply to sealed goods that are unsuitable for return due to health-protection or hygiene reasons after the seal has been broken.

Nothing in this policy limits consumer rights that cannot legally be excluded.

REFUNDS

We will notify you after receiving and inspecting your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact us at support@luxeline-essentials.com.